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MED DEFENCE Shipping & Returns Policy
We believe in a fair returns policy. Please read the following carefully to ensure you are fully aware of your rights, and our obligations to you.
MED DEFENCE will accept product returns and provide you with an exchange, refund or repair where:
The product is faulty or is not of acceptable quality
Significantly different to those shown or described to you
The product is not fit for its intended purpose
Delivered items differ from ordered items
Contain clear defects, damage or manufacturing faults
MED DEFENCE reserves the right to:
Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
MED DEFENCE may elect to return the product to the manufacturer to determine the nature of the problem.
MED DEFENCE reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
Your original receipt or online tax invoice is the best form of proof of purchase
Refunds will be issued using your original payment method.
To return items they must be in their original and associated packaging in original condition.
Sale items not eligible for return unless deemed faulty.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, this does not include “Change of Mind”. All requests should be made within 14 days of delivery.
REQUESTING A RETURN
We believe in fast and safe shipping, to make your MED DEFENCE experience a pleasant one. Firstly, some shipping conditions:
All commercial orders will be processed as per our agreed terms.
Orders placed on weekends or public holidays, will be processed within the next working day where possible
All orders Returned to Sender due to not being claimed, or for incorrect addresses, re-delivery charges may be applicable
You will receive a dispatch notification as soon as they are produced. The estimated delivery date will be advised at the time of dispatch.
Delivery time is an estimate only, and Med Defence is not liable for any delays, loss or damage suffered through any reasonable or unavoidable delay in delivery
International shipping is upon application only, and conditions may apply
Depending on volumes ordered lead times are often between 7 to 14 days.
Please note, that during this pandemic, and due to many factors production scheduling has been extremely challenging. All best efforts are made to ensure orders are processed and fulfilled as quickly as possible, however, we cannot offer firm delivery dates until orders are confirmed and allocated from stock on hand, or scheduled for production.
DELIVERY WITHIN AUSTRALIA
Shipping is designated via our preferred logistics providers. Alternative logistics can be organised if advised prior to, or when a purchase order is presented.
Approximate Delivery Times:
Sydney, Canberra, Adelaide, Melbourne, Tasmania 4 -7 business days.
Gold Coast, Brisbane, Nth NSW 5-10 business days.
Perth, Nth QLD 7-14 business days.
PRODUCT & DELIVERY DELAYS – AUSTRALIA
Please note: Deliveries may be delayed at this time due to the high volume of orders within the current circumstances in Australia, in regards to the pandemic. The advised timings are subject to change without notice and our aim is to have all orders processed, dispatched and delivered as soon as possible.